97 Switch Review: A Digital Marketing Agency That Delivers Results

Introduction

97 Switch is an award-winning digital marketing agency based in Chicago and Portland, specializing in marketing strategy, web design, and development. Known for their client-first approach, they emphasize building strong relationships while delivering high-quality results. Their team is praised for being responsive, detail-oriented, and highly creative, making them a go-to choice for businesses looking to enhance their online presence.

Pros and Cons of 97 Switch

Based on extensive customer feedback, here’s a breakdown of what makes 97 Switch stand out—and where there might be room for improvement.

Strengths

1. Exceptional Project Management & Communication

• On-time, on-budget delivery – Multiple clients highlight that 97 Switch consistently meets deadlines and stays within budget.
• Highly responsive – Whether via email, phone, or Zoom, their team is quick to address concerns.
• Structured updates – Weekly reports, Gantt charts, and clear action items keep projects on track.
• No forced tools – Unlike some agencies, they don’t push clients to adopt unfamiliar project management software.

"They delivered the website well ahead of schedule, giving us plenty of time to plan for launch tasks."

2. Web Design & Development Excellence

• User-friendly, modern websites – Clients report higher engagement, lower bounce rates, and increased leads after redesigns.
• Cutting-edge aesthetics – Their designs stand out in competitive industries (real estate, hospitality, healthcare).
• SEO & traffic growth – Some clients saw 300%+ increases in organic traffic post-launch.

"Our website now looks professional, and we get compliments weekly. It’s a game-changer for our credibility."

3. Strategic Marketing & Social Media Success

• Facebook & Google Ads expertise – Several clients noted higher click-through rates and conversions from ad campaigns.
• Content strategy – They help businesses plan and optimize social media posting schedules for better reach.
• Analytics-driven decisions – Clients appreciate their data-backed approach to refining campaigns.

"Our Facebook ads used to perform poorly, but now we see real traction—thanks to 97 Switch’s methodical approach."

4. Client-Centric Approach

• Transparency & honesty – They won’t push unnecessary services and provide clear cost breakdowns.
• Flexibility & adaptability – Willing to pivot strategies based on real-time feedback.
• Partnership mindset – Many clients describe them as "an extension of their team."

"They don’t just say ‘yes’—they give honest advice, even if it means steering us away from costly mistakes."

Areas for Improvement

While overwhelmingly positive, some clients noted minor drawbacks:

• Limited visual content creation – A few wished for more in-house design support for graphics/videos.
• Niche industry knowledge gaps – Some clients in specialized fields (e.g., plumbing) felt blog content could be more tailored.
• Proactiveness in suggestions – A handful of reviewers wanted more unsolicited ideas for website improvements.

"Their blog writing for our plumbing business missed the mark occasionally—likely due to lack of industry familiarity."

Final Verdict: Is 97 Switch Worth It?

Who Should Hire 97 Switch?

✔ Small to mid-sized businesses needing a modern, high-converting website.
✔ Companies struggling with digital marketing (SEO, ads, social media).
✔ Teams that value transparency, speed, and collaboration.

Who Might Look Elsewhere?

✖ Enterprises needing large-scale, enterprise-grade solutions (they specialize in nimble, tailored projects).
✖ Businesses requiring heavy video production (their strength is web + digital strategy).

The Bottom Line

97 Switch excels in web design, digital marketing, and client communication, making them a top choice for businesses aiming to grow their online presence. While no agency is perfect, their consistency, creativity, and dedication to client success set them apart.

"After working with multiple agencies, 97 Switch is by far the best. They’re now our long-term partner."

Rating: 4.8/5 ★★★★★

Ready to elevate your digital strategy? Visit 97 Switch’s website to start a conversation.