Atlantis Consulting Group Inc Review: Decades of IT Excellence

Introduction

Atlantis Consulting Group Inc is a seasoned player in the IT industry, boasting three decades of experience in delivering cloud-based solutions for ERP, BPM, and POS systems. The company specializes in digital transformation, helping businesses modernize their operations with cutting-edge technology.

One of their flagship offerings, BMWeb/BMPOS, has been a trusted solution for clients like Virginia State Parks, which relied on it for nearly two decades before transitioning due to external mandates. The system is praised for its ease of use, reliability, and exceptional customer support.

Pros and Cons

1. Exceptional Customer Support

Pros:

• 24/7 Accessibility – Clients have direct access to account managers (like Mr. Desu) and customer service reps (like Darren), who respond instantly, even outside business hours.
• Onsite Training & Personal Relationships – Atlantis consultants visit clients in person to train staff, ensuring smooth adoption.
• Above-and-Beyond Service – Requests are fulfilled within minutes, including weekend support and emergency assistance (even from hospital beds!).

Cons:

• None reported—clients describe service as flawless.

2. User-Friendly & Reliable Software (BMWeb/BMPOS)

Pros:

• Easy to Learn & Train – Virginia State Parks staff found the system intuitive, requiring minimal technical expertise.
• Quick Customization – Reports and system adjustments are delivered almost instantly upon request.
• Long-Term Reliability – The system remained stable and efficient for 18 years without major issues.

Cons:

• No Major Flaws – The only reason for discontinuation was external policy changes, not system performance.

3. Project Management & Communication

Pros:

• Responsive & Proactive – Atlantis anticipates needs and delivers solutions ahead of schedule.
• Personalized Approach – Clients develop long-term relationships with support staff, ensuring continuity.
• Transparent & Honest – Even after contract termination, Atlantis continues to support data migration without hesitation.

Cons:

• None Noted – Clients report zero communication gaps or delays.

4. Areas for Improvement?

Despite overwhelmingly positive feedback, Virginia State Parks mentioned one unavoidable challenge:

• External Policy Constraints – The contract ended due to state-mandated rebidding, not due to Atlantis’ performance.

Final Verdict: A Rare 5/5 IT Partner

Atlantis Consulting Group Inc stands out for its:
✔ Unmatched customer service (fast, personal, and always available).
✔ Reliable, easy-to-use software (BMWeb/BMPOS proved its worth over 18 years).
✔ Strong client relationships (support continues even after contracts end).

The only downside? Clients may be forced to leave due to external factors, not because of Atlantis’ shortcomings.

Who Should Hire Atlantis?

• Businesses needing long-term, dependable IT solutions.
• Organizations that value personalized, rapid-response support.
• Government or large enterprises requiring scalable, compliant systems.

Final Rating: ⭐⭐⭐⭐⭐ (5/5) – A rare IT firm that exceeds expectations in every aspect.