Local Search Masters (LSM) Review: A Comprehensive Look at Their Services and Customer Experiences

Local Search Masters (LSM) is a leading digital marketing agency specializing in local search optimization, user-friendly websites, and scalable advertising campaigns. Known for their proprietary software, LSM Insight, they integrate seamlessly with CRM systems to provide detailed insights into lead generation and customer lifetime value. With a focus on transparency, customer service, and measurable results, LSM has earned accolades like the 2018 Google Premier Partner Award for ‘Growing Businesses Online.’ But what do their clients really think? Let’s dive into the pros and cons based on real customer feedback.

Pros of Working with Local Search Masters

1. Exceptional Customer Service

One of the standout features of LSM is their commitment to customer service. Clients consistently praise the responsiveness and professionalism of their team.

• Quick Response Times: One client mentioned, “It is typically just minutes before I receive a reply to an inquiry or information I request.” This level of attentiveness ensures that clients feel supported throughout their campaigns.
• Personalized Attention: Another client highlighted the individual attention they received, stating, “We are most appreciative of the time, effort, and individual attention put into our account – right down to the finest details.”

2. Measurable Results and ROI

LSM’s ability to deliver tangible results is a recurring theme in customer reviews.

• Improved Rankings and Traffic: A client shared, “Our rankings went up on important keywords, organic traffic to our microsites went up more than 100 percent.” Another noted, “We’ve seen a lot more traffic to our site. I think it’s up more than 50 to 60 percent.”
• Positive Impact on Revenue: One client reported, “They’ve helped us book more clients and gain more revenue through a solid increase in traffic and leads generated.”

3. Transparency and Communication

Clients appreciate LSM’s straightforward approach and clear communication.

• Plain English Explanations: A client said, “They explain things in plain English, and they don’t try to hide behind the terminology.” This transparency builds trust and ensures clients understand the strategies being implemented.
• Interactive Dashboard: LSM’s proprietary dashboard, which provides real-time data on Yelp reviews, web traffic, and organic rankings, has been a game-changer for many clients.

4. Cost-Effectiveness

Compared to other agencies, LSM is praised for offering high-quality services at reasonable prices.

• Reasonable Pricing: One client noted, “They are one of the most cost-effective interactive agencies we’ve seen.” Another added, “They’re very reasonable in their pricing and give very good service.”

Cons of Working with Local Search Masters

While the majority of feedback is overwhelmingly positive, there are a few areas where clients feel LSM could improve.

1. Early Campaign Challenges

Some clients mentioned that results took time to materialize, especially in the early stages of their campaigns.

• Initial Learning Curve: One client shared, “We are very early in our campaign, but what impressed me was after the first month, we chatted about what was working and what was not.” While this shows LSM’s commitment to improvement, it also highlights that patience is required for long-term success.

2. Limited Feedback on Improvement Areas

Interestingly, most clients struggled to identify areas where LSM could improve.

• High Satisfaction Levels: One client said, “I’m really satisfied. I highly recommend Local Search Masters with no reservations at all.” While this is a testament to their quality, it also means there’s limited constructive criticism to guide potential improvements.

Conclusion

Local Search Masters (LSM) has established itself as a top-tier digital marketing agency, particularly for businesses focused on local search optimization. Their strengths lie in their exceptional customer service, measurable results, transparency, and cost-effectiveness. Clients consistently praise their ability to deliver ROI, improve rankings, and provide real-time insights through their proprietary dashboard.

While some clients noted that results can take time to materialize, the overall sentiment is overwhelmingly positive. LSM’s commitment to communication and personalized attention ensures that clients feel supported throughout their campaigns.

Final Verdict: If you’re looking for a reliable, transparent, and results-driven digital marketing agency, Local Search Masters is an excellent choice. Their track record of success and glowing client testimonials make them a standout option in the competitive world of local SEO and digital marketing.